Dyson DC39 Animal Review

As far as vacuum cleaners go, I've only ever spent between about $150-$200. But after my third vacuum cleaner in about 5 years "broke", I decided to buy a better quality machine this time around.

Before I walked into the retailer, I hadn't considered buying a Dyson, even though several friends have them, and they swear by the "no loss of suction" mantra that Dyson are famous for. However, after looking at the competition, namely Electrolux, Hoover, Vax, and Nilfisk, I was gradually coming around.

I ended up walking out of the store with a Dyson DC39 Animal. It was ridiculously expensive - a recommended retail of $949, with most stores selling in the mid 800's. The store I went to had it on special for $789, and I got a small extra discount which made the final price $756 - plus I got a bonus home cleaning kit "valued" at $149 (by redemption). I'll tell you how you can buy the Dyson cheaper later.

So, the first thing I did when I got it home was to unpack it (often referred to as "unboxing"), set it all up (which took minutes), and then took it for a test run.

I could tell straight away it was working - the carpet looked cleaner after being hit with the rotating brush in the trigger head floor tool. But when I looked at the dirt canister, I was shocked - quite literally. The carpet (and rugs) had only just been "cleaned" the day before with a Hoover vacuum cleaner. The amount of dirt, dust, pet hair, and who-knows-what had been sucked out of the carpets and rugs. I was disgusted!

The Dyson DC39 Animal was easy to setup, manoeuvre around the floors, and easy to operate. The trigger on the handle controls the rotating brush in the floor head by way of air flow. But, this is where we had a minor hiccup. My floor head brush seemed to have a problem with its "clutch" - it would not turn back on using the trigger, which operates by reducing the airflow to stop it spinning when pulled, then reduces it again (when pulled) to start it back up.

I called Dyson, who were VERY helpful (thanks Sandra), and they told me that it did indeed sound like a fault, so just take it back. I did, and it was swapped over with no fuss. Whilst speaking with Sandra, who also took my registration details, she said loves working for Dyson, and they treat their staff and their customers with equal care and respect. I have heard their customer service is extremely good, and if Sandra is an example, I would have to agree.



Dyson DC39 Animal review continued → → → →

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